When you sign up for an eHarmony account, you agree to their terms and conditions, which includes an automatic renewal subscription. While this may seem convenient, it can also be frustrating if you don’t want to continue using the dating site after your subscription has ended. Fortunately, there are several proven methods you can use to stop eHarmony from billing you.
Method 1: Cancel Your Subscription
The most straightforward way to stop eHarmony from billing you is to cancel your subscription. To do this:
- Log in to your eHarmony account and navigate to the “my account” page.
- Select “my settings amp; account” and then “account settings.”
- Click on the “billing” tab and then select “cancel my subscription.”
- Follow the instructions to cancel your subscription.
It’s important to note that you’ll need to cancel your subscription at least 24 hours before your next billing cycle to ensure you’re not charged again.
Method 2: Contact Customer Support
If you’re having trouble canceling your subscription or want to speak with someone directly about stopping your eHarmony billing, you can contact their customer support team. Here’s how:
- Log in to your eHarmony account and navigate to the “help” page.
- Select “contact us” to access their customer service form.
- Fill out the form, including your name, email address, and a brief message explaining your issue.
- Submit your form and wait for a response from eHarmony’s customer support team.
Method 3: Dispute the Charge
If you’ve already been billed by eHarmony and don’t believe you should have been, you can dispute the charge through your credit card company. Here’s how to do it:
- Contact your credit card company’s customer service department.
- Explain the situation and provide any necessary documentation, such as emails or receipts from eHarmony.
- They will investigate the charge and, if it’s determined to be incorrect, will issue a refund to your account.
Method 4: Change Your Payment Information
If you want to continue using eHarmony but don’t want to be automatically billed, you can change your payment information to remove your credit card or PayPal account. Here’s how:
- Log in to your eHarmony account and navigate to the “my account” page.
- Select “my settings amp; account” and then “account settings.”
- Click on the “billing” tab and then select “change payment method.”
- Follow the instructions to replace your current payment method with a new one or remove it altogether.
Method 5: Use a Virtual Credit Card
If you’re concerned about eHarmony automatically renewing your subscription without your permission, you can use a virtual credit card to prevent unauthorized billing. Virtual credit cards are temporary, disposable cards that you can use for online purchases. You can set them up with a specific dollar amount or expiration date, which will prevent eHarmony from billing you without your consent.
Method 6: File a Complaint with the BBB
If you’ve tried all of the above methods and still can’t get eHarmony to stop billing you, you can file a complaint with the Better Business Bureau (BBB). Here’s how:
- Visit the BBB website and search for “eHarmony.”
- Click on the “submit a complaint” button and fill out the online complaint form.
- Include all relevant information, such as the dates of your billing cycles and your attempts to cancel your subscription.
- Submit your complaint and wait for a response from the BBB.
FAQs
1. How do I know if my subscription is set to automatically renew?
You can check your eHarmony account settings to see if your subscription is set to renew automatically. If it is, you’ll need to cancel your subscription or take other measures to prevent being billed again.
2. Can I get a refund if I cancel my subscription early?
It depends on eHarmony’s refund policy. Be sure to read their terms and conditions before canceling your subscription to see if you’re eligible for a refund.
3. What if I’m still being billed after canceling my subscription?
If you’re still being billed by eHarmony after canceling your subscription, contact their customer support team and provide them with your cancellation confirmation. They should be able to resolve the issue for you.
4. Can I dispute a charge with my credit card company if I didn’t cancel my subscription in time?
If you forgot to cancel your subscription and were charged by eHarmony, you may not be able to dispute the charge with your credit card company. However, it’s always worth contacting them to see if they can help.
5. Will using a virtual credit card prevent all automatic renewals?
Using a virtual credit card can be effective at preventing automatic renewals, but it’s not foolproof. Some companies may require you to provide a valid credit card to continue using their services.
6. How long does it take to receive a response from eHarmony’s customer support team?
Response times may vary, but eHarmony’s customer support team typically responds within 24-48 hours.
7. Can I cancel my eHarmony subscription through the mobile app?
Yes, you can cancel your subscription through the eHarmony mobile app by following the same steps as you would on the desktop site.
8. What if I don’t want to cancel my subscription but want to change my billing information?
You can easily change your billing information by logging in to your eHarmony account and navigating to the “my account” and “billing” pages.
9. Is it possible to reactivate my eHarmony subscription after canceling it?
Yes, you can reactivate your eHarmony subscription at any time by logging in to your account and following the instructions to renew your subscription.
10. Can I still use eHarmony after canceling my subscription?
If you cancel your eHarmony subscription, you can still use the site as a free member. However, you’ll have limited access to some of the site’s features and won’t be able to communicate with other members unless you sign up for a paid subscription again.
Conclusion
Stopping eHarmony from billing you can be a frustrating process, but there are several steps you can take to prevent unwanted charges. Whether you cancel your subscription, contact customer support, or use a virtual credit card, there are options available to help you avoid being automatically billed in the future.
