Introduction
Factor Meals is a popular meal delivery service that offers healthy, portion-controlled meals to customers across the US. It has an easy-to-use platform that allows users to customize their delivery schedule, select meal preferences, and cancel or pause their subscription. However, to ensure a smooth experience for both the customer and the company, there are certain rules and guidelines to follow when it comes to canceling meals or subscriptions.
Factors’ Cancellation Policy
In general, Factor Meals’ cancellation policy allows customers to cancel or pause their subscription at any time, before a certain deadline, without any fees or penalties. However, it’s important to note that there are different deadlines and restrictions depending on the type of cancellation, so it’s advisable to read and understand the terms and conditions before making any changes to your subscription.
Cancellation Deadline
The cancellation deadline for single meals is 11:59 PM Eastern Standard Time (EST) on the Tuesday before the delivery. For example, if you have scheduled a delivery for Friday 23rd, you must request any changes or cancellations by the previous Tuesday, at midnight EST. If you cancel after the deadline, you will still be charged for the meal since the food may have already been prepared and packaged for delivery.
Subscription Cancellation
If you wish to cancel your subscription entirely, the deadline is the same: Tuesday 11:59 PM EST. However, you should note that if you cancel after this deadline, you will still receive a delivery for the following week, since meals are scheduled in advance. You will only avoid charges for future deliveries after the current week. To avoid any additional charges, make sure to cancel before the deadline.
Pausing Subscription
If you would like to pause your subscription temporarily, you may do so before the same Tuesday 11:59 PM EST deadline. Freezes are limited to a maximum of four weeks, and you must select a return date for the continuation of your subscription. This option is great for customers who are traveling or who simply need a break from meal delivery.
How to Cancel or Pause Factor Meals?
Canceling or pausing your Factor Meals subscription is straightforward. Start by logging in to your account, and go to the “Subscription” page. You should see an option to cancel or pause your subscription there. Follow the prompts to complete your request, and you will receive a confirmation email once your request is processed by customer support.
FAQs
1. Can I cancel a meal after the deadline?
No, if you cancel a meal after the Tuesday 11:59 PM EST deadline, you will still be charged for that meal.
2. Can I get a refund for a canceled meal?
If you cancel before the deadline, you will not be charged for that meal. If you are charged, you can contact customer support to request a refund or credit for a future delivery.
3. Can I pause my subscription for more than four weeks?
No, you can only pause your subscription for a maximum of four weeks. After that, you will need to resume your subscription or cancel it entirely.
4. Can I cancel my subscription after the deadline?
Yes, but you will still receive a delivery for the following week, since meals are scheduled in advance. You will only avoid charges for future deliveries after the current week.
5. How do I resume my subscription after I pause it?
Simply log in to your account and select the date you’d like to resume your subscription. You can do this at any time before the deadline.
Conclusion
Factor Meals makes it easy for customers to cancel or pause their subscriptions when needed, but it’s important to understand the deadlines and limitations that come with these changes. By following the rules and guidelines outlined in this guide, you can avoid any unexpected charges or delivery mishaps and enjoy a hassle-free Factor Meals experience.
